Customer Service

We’re here to ensure your experience with us is nothing short of extraordinary. From the moment you discover that perfect piece you’ve been dreaming of to the day it becomes a cherished part of your home, we’re by your side, helping you create a space you’ll love. Whether you’re wondering which color fits best or curious about delivery times, we’re always happy to assist. Don’t hesitate to reach out - our team is here to help every step of the way!

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    Please note that our customer service center is located in Switzerland and the opening hours are therefore given according to the Switzerland time zone (GMT+1).

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    Looking to cancel an order?

    No problem! Just send us an email at admin@noruxhome.com with your order number and a brief message, and we’ll take care of it for you.


    Returns & Claims:

    Sometimes things go wrong, but we are always here to help. Send us an email at admin@noruxhome.com with your order number to register your return or claim.

     

    Public holidays in Switzerland 2024

    Our customer service team will not be available on the following public holidays. However, we welcome you to email us at anytime.

    • March 29th (Good Friday)
    • April 1st (Easter Monday)
    • May 1st (First of May)
    • December 24th (Christmas Eve)
    • December 25th (Christmas Day)
    • December 26th (Boxing Day)
    • December 31th (New Years Eve)

     

    Thank you for your understanding, and we look forward to assisting you as soon as possible!

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    Address

    Norux Home AB
    Breitenmattstrasse 48,

    8196 Wil, Switzerland