FAQ

At Norux Home, we bring you a carefully curated selection of authentic Scandinavian design. Each piece reflects the essence of Scandinavian origin and identity, crafted by talented designers or sourced from renowned Scandinavian and Japanese brands. Our collection features everything you need to elevate your home interior—furniture, lighting, rugs, textiles, glassware, porcelain, and more. Discover the beauty of simplicity and functionality with our timeless designs.

1. Choose Your Products
   Browse our categories and select the items you’re interested in. Pick the quantity and, if applicable, any variations. Click Add to Cart, and the item will automatically be added to your shopping cart.
2. View Your Shopping Cart
   In the top-right corner, you’ll see your cart with the number of items and total cost. To review your cart, click View Cart/Checkout. Here, you can update quantities or remove items. Simply use the Remove or Change/Add buttons and click Update when done.
3. Proceed to Checkout
   Once your cart is ready, click Start Checkout. Begin by entering your name and address. Need it delivered to a different address? No problem—just provide the alternate details.
4. Select Shipping & Payment
   Choose your preferred shipping method and payment option. Double-check your personal details to ensure accuracy, then click Continue to confirm your order.
5. Order Confirmation
   In the final step, you’ll receive an Order Confirmation with your unique Order Number. This information will also be sent to your email for your records.

Shopping made simple and seamless - happy shopping!

We offer a variety of secure payment methods to make your shopping experience convenient. Choose to pay with PayPal or major credit cards. If you’re a corporate customer within the EU with a valid VAT number, enjoy the benefit of direct VAT deduction. Payments are processed securely as soon as your order is approved, ensuring a smooth and hassle-free checkout.

We’re happy to offer free shipping on most orders! For any applicable shipping costs, these will be calculated during the first step of checkout after you’ve selected your destination country. Please note that for countries outside the European Union, customs fees may apply, which are charged separately by local customs authorities and are not included in the shipping cost.

Yes, your security is our top priority. We use VeriSign Inc.'s advanced encryption technology to ensure your online transactions are safe and secure. Your credit card information is handled exclusively by our trusted payment service provider and is never stored or accessed by us. Additionally, we will never ask you to share sensitive payment details via email. Shop with confidence knowing your data is fully protected.

If your items are in stock, we’ll ship your order within 2-4 business days. We offer a variety of delivery options tailored to your destination country. For detailed information on available shipping methods and costs, please visit our Shipping Information page

If your shipment arrives with visible damage, please refuse the delivery and file a complaint with the transportation company immediately. Additionally, contact our customer service at admin@noruxhome.com so we can assist in filing a claim with the carrier.

For hidden damages, notify us as soon as you discover them, but no later than 5 days after receiving your shipment. Your prompt action helps us resolve the issue quickly and efficiently.

If something isn’t quite right, you can quickly cancel your order emailing us via admin@noruxhome.com as long as it hasn’t been packed in our warehouse yet. Once your order is packed and ready for delivery, it will be shipped to you, but don’t worry - you can still choose to return it if needed.