Terms and Conditions

At Norux Home, we pride ourselves on offering premium Scandinavian and Japanese products of exceptional quality and design. Our mission is to provide you with the best shopping experience and customer service. Below, you’ll find our Terms and Conditions of purchase. If you have any questions, don’t hesitate to reach out to us via email at admin@noruxhome.com or at our registered address listed below. We’re always here to help!

Norux Home AB (EU-VAT-Number: -), Switzerland 

1.Handling of Information

The information you submit to www.noruxhome.com will be handled with utmost care and respect. Norux Home AB will only use the personal information when we are handling orders, during shipments and deliveries, for secure payments and, in some cases, customs declaration. All information will be handled according to our Privacy Policy which can be found here.

2.Ordering

The product descriptions and prices on our website are not binding offers but serve as a non-binding online catalog. We reserve the right to update or change the information on our site without prior notice. To place an order, simply add your chosen items to the shopping cart. During checkout, you’ll be prompted to provide your details, which can be edited until you click the “Pay Securely” button. By confirming your purchase, you are submitting an offer to buy the selected goods. Once your order is placed, you’ll receive an automatically generated confirmation email with details of your order, including products, prices, shipping information, and your submitted details. Please review this email carefully to ensure all information is correct. If you notice any errors, contact our customer service immediately at admin@noruxhome.com to make adjustments.

Please note that the contractual language is English.

3.Prices

The prices shown on the e. shop at the time of the order are the ones that apply.

3.1.Prices for residents in the European Union

All prices at Norux Home are gross prices not including VAT(Value Added Tax), which is clearly shown on the invoice.

The total price of your order includes the cost of the products and any applicable shipping fees. You’ll see the full amount on the checkout page before confirming your order, once you’ve selected your destination country. Our website automatically displays prices in your local currency based on your computer’s IP address. We support the following currencies: EUR, CAD, CHF, AUD, USD, GBP, DKK, NOK, and SEK, ensuring a seamless shopping experience no matter where you are.

3.2.Prices for residents outside the European Union

If you are accessing our website from outside of the European Union, or your computer or server is located in a country outside of the European Union, the prices on our website are shown without the VAT/Sales Tax excluded. You pay the applicable import taxes and customs fee according to your country’s policy when your order is delivered. You may also be charged an administrative fee by the shipping company. For residents outside of the European Union the prices are presented in USD, with the exception of Switzerland, Canada and Australia. Prices in Canada will be shown in CAD and prices in Australia will be shown in AUD.

Contact your country's customs office for more information.

3.3.Company orders and Intra-Community Acquisition

For Intra-Community Acquisition and business orders, please contact our customer service for more information regarding the order process at admin@noruxhome.com.

4.Payment

Norux Home AB offers several payment alternatives. We accept most major payments methods, such as payment by PayPal and major credit cards. We also offer local payment methods, depending on the country of destination (examples of this are; Ideal, Sofort Bezahlung, Carte Bleue, Bank Transfer, Alipay, Visa Dankort, Finnish E-Banking). Also Apple Pay, and Google Pay.

5.Refusal of transaction

To place an order with us and enter into a contract, you must meet the following requirements:

• Be at least 18 years old.
• Register using your real name, phone number, email address, and payment details.
• Provide a valid shipping address (PO boxes and Poste restante addresses are not accepted).
• Use a valid credit/debit card accepted by our payment partner or an alternative payment method such as PayPal.

Order Acceptance

We may not be able to accept your order under the following circumstances:

• If your payment is declined by our payment partner (e.g., Adyen or PayPal).
• If we are unable to fulfill your order due to factors beyond our control, such as product discontinuation by our supplier.

6.Ways of delivery and Availability

We offer a variety of delivery options depending on your destination. For a complete list of available delivery methods and associated costs, please visit our Shipping Information page.

At Norux Home AB, we partner with different suppliers to ensure your products are delivered efficiently, based on the type of product and destination. When placing an order, you’ll be informed of the available delivery options. Delivery times vary between products, and the estimated delivery time is displayed alongside each product’s details. If your order includes multiple items with different delivery times, we may, in certain cases, split your order to send items as soon as they are available. Any additional shipping costs for partial deliveries will be covered by Norux Home AB. Once your order ships, you’ll receive a shipping confirmation email with all the relevant details. Please note that product availability cannot be guaranteed, and all orders are subject to stock availability. If an item from your order is no longer available, we’ll contact you via email to provide alternatives or help you adjust your order. While we strive to deliver your order as quickly as possible, certain circumstances beyond our control—such as severe weather, technical issues, strikes, governmental actions, or other unforeseen events—may cause delays. In these rare cases, we cannot be held responsible for the delay but will do everything we can to ensure your order reaches you at the earliest possible date.

7. We deliver to following countries

Countries of the European Union, Aland, Albania, Australia, Bermuda, Bosnia Herzegovina, Brunei Darussalam, Canada, China, Guernsey, Hong Kong, Iceland , Indonesia, Japan, Jersey, Liechtenstein, Macao SAR, Macedonia, Mauritius, Mexico, Monaco, Montenegro, New Zealand, Norway, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United States, US Virgin Islands.To other countries on request, admin@noruxhome.com

8. Transport liability

Norux Home AB is responsible if the shipment is damaged or lost during transportation to the customer.  We strongly recommend using a trackable and insured shipping service if a product is returned. It is not obligatory, but we recommend using the original packaging or similar to avoid damage when returning a product to us.  If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Contact our customer service (admin@noruxhome.com), so that Norux Home AB is able to protect its right to satisfy claims against the transportation company.  Hidden damages are to be reported to Norux Home AB (admin@noruxhome.com) after your notice, though no later than five days after receiving the shipment. Our customer service representative will then inform you of how to proceed with the complaint.

9. Undelivered package

In most countries, our shipping partner will attempt delivery at least twice. If delivery is unsuccessful, the parcel may be held at a local service point for up to seven days, giving you the opportunity to pick it up. The shipping company will notify you if this applies. However, if the carrier is unable to deliver the package and it is returned to us, Norux Home AB reserves the right to charge a fee of 50 EUR to cover return and handling costs.

10. Complaints

If there was a problem with your shipment, please register your claim via our email while contacting our customer service at admin@noruxhome.com if any problems have occurred with your order or shipment. This includes problems such as transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company, e.g. DHL or the applicable local delivery service, directly after discovering the problem.  Please note that we always need photographic evidence of the parcel and the damaged items sent to us by E-mail in order to handle your complaint. 

Norux Home AB’s suppliers offer guarantee or warranty on some products. Contact customer service for more information about a guarantee/warranty on a specific product.

11. Return policy/Right to cancel

If you are not completely satisfied with your products you can return them to us. Norux Home AB complies with the European Union E-commerce Directive. This means that you have the possibility to cancel your contract within 30 days, without providing us with a reason.

The cancellation period will expire after 30 days from the day on which you or a third party, other than the carrier, has acquired physical possession of the last good.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will use the same means of payment as you have used in the ordering process to issue your refund, unless you have expressly agreed otherwise with our customer service (admin@noruxhome.com). There are no additional fees as a result of this refund. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, other than what is necessary to establish the nature, characteristics and functioning of the goods.

You can always cancel your order before the shipment has been dispatched from our warehouse. Your cancellation must be written in form of an E-mail covering all order details. Some restrictions may apply, see below. If your order is already dispatched from our warehouse, you have the right to send it back according to our return policy.

If you have any questions regarding returns, please contact -  admin@noruxhome.com

11.1 Effect of cancellation

If you cancel your order, we will refund all payments made, including delivery costs (except for any additional costs incurred if you selected a delivery method other than our standard, least expensive option). However, if you return only part of your order, delivery costs will not be reimbursed. Refunds will be processed using the same payment method you used during checkout, unless otherwise agreed upon with our customer service team at admin@noruxhome.com. No additional fees will be charged for the refund. Please note, we may withhold the refund until we have received the returned goods or proof of their return. If the returned items show a reduction in value due to handling beyond what is necessary to assess their nature, characteristics, or functionality, a deduction may be made from your refund.

12. Cancellation by us

We reserve the right to cancel the contract between us, if one of the following scenarios occurs:

• If we have insufficient stock and cannot re-order a product for delivery. For instance, when a product has been discontinued by the supplier.
• Insufficient information was provided for us to deliver the goods.
• False information was provided by you in the ordering process.

13. Alternative/Online Dispute Resolution

The European Commission has launched an online platform that will allow consumers and traders to settle disputes through an Alternative or Online Dispute Resolution (ADR/ODR). This platform will aid in settling disputes out of court in order to resolve disputes in a less expensive, easier and faster manner. The ODR is operational as of 9 January 2016 and is accessible to consumers and traders under: https://ec.europa.eu/consumers/odr/

14. Laws

The conditions in this contract shall be governed by and constructed to comply with the EU E-commerce Directive. We may change and update these Terms and Conditions at any time without prior notice. For each order, the Terms and Conditions put forth on this site at the time of the order are the ones that apply. Last updated: July 1st 2021.